Leader-Member Exchange Theory

A theory is a map somebody drew after walking the terrain. Leader-Member Exchange Theory is a useful map, provided you remember it is not the terrain.

The theory's gift is vocabulary. Once you have the word, you can see the thing — in your office, in your family, in the news. Before the word, it was only a vague discomfort after dinner.

What this concept offers is a pause — one extra beat between what happens and what you do about it. Civilisation, someone said, is measured in that beat.

Consider the wedding caterer. Fifty dishes, three hundred guests, one small kitchen. He does not motivate his crew with speeches; he sequences the work so that nobody is ever waiting on anybody.

An organisation is only a group of people who have agreed, for now, to pull in roughly the same direction. If this page made you think of one specific person, do not send it to them. Apply it to yourself first; that is how these things work.