Sensitivity Bias

Nobody wakes up and chooses a bias. Sensitivity Bias simply moves in, like a relative who never formally arrived.

You cannot delete a bias, any more than you can delete hunger. What you can do is build a small checkpoint — a pause, a question, a second opinion — at the exact place where the bias usually collects its toll.

It is worth keeping in your pocket not because it is always right, but because it is always available. A tool you carry beats a perfect tool you left at home.

Consider the wedding caterer. Fifty dishes, three hundred guests, one small kitchen. He does not motivate his crew with speeches; he sequences the work so that nobody is ever waiting on anybody.

An organisation is only a group of people who have agreed, for now, to pull in roughly the same direction. Tomorrow will provide the test. It always does.